40 & 20,000

Link to Linkedin Post

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40 and 20,000 ⏱️ 📈

Two numbers I am fairly proud of in my first year on the job as the PIMS Director at VetmEDUcate (group of 7 hospitals) 🏥 🐾 

Over 40 hours (or maybe 2,400 minutes rather) spent on the phone with ezyVet Support (11 min here, 13 min there... about 150 calls total) 📞 and nearly 20,000 cases scribed by AI by our veterinarians / technicians using VetRec (YC S23)... and that one is just in the past 6 months! 🤖

(We signed with VetRec a few months into my tenure after a massive research project on all of the options... [and there are even more now!]... and really only got it up and running another few months after that- lots of prep, hands-on visits with the teams, template building, etc, etc... PLEASE DON'T TRY TO IMPLEMENT AN AI SCRIBE BY JUST SENDING AN EMAIL!!) ✉️ ❌

Why 40 hours on the phone with ezyVet Support though?! 

I'm a big believer in... JUST CALL SUPPORT!! ☎️

Don't post on Facebook, don't submit a ticket where the support team may or may not fully understand exactly what you're asking (if you do, please provide them with examples [patient ID's], screenshots, or even better screen RECORDINGS), etc... 🎟️

If you have the time (I understand not everyone does, but especially for someone in my role or similar - I see myself as a buffer / resource for the teams so they can just FOCUS ON SAVING LIVES and I can call support on their behalf)... JUST CALL THEM. Especially if your PIMS has that option... 🧑🏻‍💻

I also just think it's the best way to learn a program. I can read 100 help articles, but there is nothing better than doing a screenshare with a support agent about a specific issue and just FIGURING IT OUT 🖥️ 🤝🏻

OK rant / humble brag over.